Cancellation policy

BAMBU Cancellation Policy

Some items in our BAMBU store may be offered as subscriptions, pre-orders, or try-before-you-buy purchases. This cancellation policy explains how to modify or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries based on the subscription duration and frequency you selected.

Your payment information will be stored securely, and you will be charged for each delivery unless you choose to pay in advance.

Some subscriptions may renew automatically at the end of their term. If you do not want your subscription to renew, you can cancel it.

You can cancel or modify your subscription at any time. Your order confirmation emails include links to your order, where you can manage your subscription.

Please refer to our return policy for more details about returns and refunds.

Pre-Orders

When you purchase a pre-order, you are buying an item that is currently out of stock or will be available soon. We may collect no payment or only a partial deposit at the time of purchase, securely save your payment method, and charge the full or remaining balance at a later date.

You may cancel a partially paid pre-order if it has not yet been processed. Once the order has been processed, it can no longer be cancelled, but you may request a full or partial refund where applicable.

Please refer to our return policy for more details about returns and refunds.

Try Before You Buy

When you order an item through a try-before-you-buy option, we authorize your payment method before fulfilling the order. You will have a set period of time to decide whether you want to keep the item.

Once the trial period ends, if you have not returned the item, your payment method will be charged for the full amount.