Politique de remboursement
Return and Refund Policy of Clove
Welcome to the Return and Refund Policy page of Clove This policy outlines our practices regarding returns and refunds for products purchased on our website. By placing an order on our site, you agree to the terms set forth below.
1. Returns
We accept product returns under the following conditions:
- Products must be returned within 30 days from the date of receipt.
- Products must be in their original condition, unused, undamaged, and with all original tags and packaging.
- Products must be accompanied by proof of purchase (invoice or order confirmation).
2. Refunds
- Refunds will be processed through the same payment method used for the purchase.
- Original shipping costs are non-refundable, except in cases of defective products or quality issues.
3. Products Not Eligible for Return and Refund
The following products are not eligible for returns or refunds unless they are defective:
- Discounted, clearance, or promotional products.
- Personalized or custom-made products.
4. Defective Products
If you receive a defective or damaged product, contact us within 15 days from the date of receipt. We will arrange the return of the defective product and provide either a refund or a replacement, based on your preference.
5. Return Process
To initiate a return, contact us at Contact.Zelori@gmail.com, providing the details of your order, the reason for the return, and photos of the product if necessary. We will give you detailed instructions on how to proceed.
6. Contact
For any questions or inquiries about our Return and Refund Policy, contact us at Contact.Zelori@gmail.com.
By placing an order on our website, you agree to the terms of our Return and Refund Policy.